Privacy & Terms

We are StoryStylers. We are a company registered in England and Wales, with registered number 13419889 and registered office at International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN.

We operate the StoryStylers website and social media profiles. This statement explains what we do with your personal information when you share information with our website and/or social presence, and how you can exercise your legal rights over it.

If you have any questions about our use of your personal information, or if you want to exercise any of your legal rights, you can contact us by email to hello@storystylers.com, but if you prefer you can also write to us at our registered address (above).

Who is in charge of your information

In respect of the personal information you give us when you submit an enquiry to StoryStylers, we are regarded, at law, as the “data controller” (i.e. we are the decision-maker with regard to that information). Any personal data provided to or collected by us will be controlled by StoryStylers Ltd. and its subsidiaries.

The information we collect about you, how we will collect it, why we collect it and what we will do with it

We will collect the information that you give us on the subscription form when you submit an enquiry to StoryStylers. When submitting an enquiry to StoryStylers, you will usually be asked to provide your name, e-mail address, company name and potentially your postal address. We will use that information to respond to your query and possibly communicate with you about your use of our services - for example to let you know about any updates or promotions we offer.

We also gather certain statistical information about how you access and use our website, such as your browser version, the content you view and the pages you access during a session, in order to help us build a general picture about how people use our website and to identify technical or usability problems with it. We do this in order to help us make our website and platform better. We do not retain this statistical information in a way which identifies you personally, except when you submit an enquiry to StoryStylers.

How we protect your personal information and who we will share it with

We know that you care about your personal data and how it is used, and we want you to know that we use and look after your personal data carefully. We take continual effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

If you have submitted an enquiry via the StoryStylers website, social media, or emailed us direct, we may share your personal information with our group companies so that they can contact you in relation to the services that they offer. We may, for that reason, transfer your data outside the European Economic Area (EEA) to our group companies located outside of it. Where this is necessary, we will ensure that those group companies are subject to data protection processes which have been devised to comply with European standards.

Other than that, we will not share your data with any third parties, and we will not transfer your data outside the EEA unless with your permission (for example if you are seeking to contract with a third party outside of the EEA).

The legal basis on which we deal with your personal information

There are a number of lawful reasons for which an organisation can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'. Broadly-speaking legitimate interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

This means that when you provide your personal details to us, we use your information for our legitimate business interests to register you on our platform or to gather information about how you use our website and platform. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.

Some other typical examples of when we might use the approach are for preventing fraud, maintaining the security of our platform, data analytics, enhancing, modifying or improving our services and identifying usage trends.

To enable StoryStylers’ website to work properly, you will need to ensure that your web browser is set to accept cookies. A cookie is a small file (or record in a file) which our website and platform can send to your browser which may then store it on your computer’s hard drive. Cookies allow us to analyse web traffic and to determine more popular areas of our website and platform. Cookies also allow us to make our website more user-friendly by allowing StoryStylers to personalised what information you see, to make it relevant to you.

The cookie will stay on your computer and will only be used should you enter the StoryStylers website or platform. Notwithstanding the above, you do not have to accept cookies and you should read the information that came with your web browser software to see how you can set up your web browser to notify you when you receive a cookie and to give you the opportunity to decide to accept or reject it. Our cookies will not transmit any information to us about you other than concerning your use of the StoryStylers website and platform.

Keeping your information up-to-date, and how long we will keep your information for

It is your responsibility to ensure that the information you submit when submitting your enquiry to StoryStylers is complete, accurate and up-to-date and it is your responsibility to notify us if that information changes.

We will keep the information that you provide us when you visit the StoryStylers website for a period of 3 years, after which it will be deleted.

We will keep the information that you provide us when you subscribe, to StoryStylers for as long as you continue to be a subscriber, and for 3 years after you have ceased to be a subscriber, after which it will be deleted.

Your legal rights and how to exercise them

The law gives you certain rights in respect of the information that we hold about you. Below is a very high-level overview of some of the most commonly-used rights. It is not a complete, exhaustive statement of your rights in respect of your personal data.

The website of the Information Commissioner’s Office (http://www.ico.org.uk) has some helpful information in respect of your legal rights over your personal data.

If you wish to exercise your legal rights, the best way to do so is by contacting us at the either the physical or electronic address above.

Your right to unsubscribe

When you receive marketing communications from us, you have the right to unsubscribe at any time. You can do that by following the unsubscribe link in the relevant e-mail, or by contacting us at: hello@StoryStylers.com. If you unsubscribe, we will stop sending you marketing communications.

Your right to a copy of the information we hold about you

With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you, as well as information about what we do with it, who we share it with and how long we will hold it for. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs.

Your right to have inaccurate information about you corrected

You have the right to have the information we hold about you corrected if it is factually inaccurate. In most cases the easiest way to do that is to contact us and let us know what information needs to be changed.

Your right to have your information deleted in some circumstances

In some circumstances, you have the right to require us to delete the information that we hold about you. In particular, if you cease being a StoryStylers customer and we no longer need to process your personal data, then we will delete the relevant data from our systems.

Your right to complain to the ICO

You also have the right to lodge a complaint about our handling of your personal information with the Information Commissioner’s Office. You can contact them on 0303 123 1113 or visit their web-site at https://ico.org.uk/make-a-complaint.

You can also complain to the ICO by mail, at the following postal address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF